Valet Parking Terms and Conditions

Harbor Parking, Inc. 

Valet Parking Terms and Conditions

Upon receipt of each patron’s vehicle, either a paper Valet Claim Ticket is handed to the operator of each vehicle or the vehicle is registered in our Digital Ticketing System.  Both the claim ticket and the confirmation text message briefly explain our Valet Parking Terms and Conditions. 

Our Valet Parking Terms and Conditions in full are as follows:

  1. The person presenting this vehicle to Harbor Parking represents and warrants that such person is the owner or authorized controller of the vehicle and agrees to be bound by the terms and conditions.
  1. The Customer/operator of each vehicle must have the transmission set to “PARK” (or, in a manual transmission vehicle, the parking brake set) before exiting the vehicle. If it is not set and damage occurs, we accept no responsibility.
  1. Harbor Parking may move the vehicle to such places as Harbor Parking deems fit during any period of custody, retention or control.
  1. The vehicle must be retrieved at the location where the vehicle was received by Harbor Parking, Inc. for purposes of valet. Harbor Parking may deliver the vehicle to any person:
    1. producing the customer ticket or Text message; or
    2. offering such other evidence of ownership or authority or entitlement to receive the vehicle as Harbor Parking deems satisfactory.
  1. Harbor Parking may retain the vehicle until the customer ticket or text message is produced or a person offers such other evidence of ownership or authority or entitlement to receive the vehicle as Harbor Parking deems satisfactory. 
  1. For Paid Parking Patrons:
    1. Harbor Parking shall have a general lien upon the vehicle and its contents until all sums due for parking and/or other services rendered by Harbor Parking have been paid.
    2. Parking charges will be payable in respect of any period of retention and Harbor Parking reserves the right not to deliver the vehicle, in accordance with clause 4 above, until such charges are paid in full.
  1. Subject to the owner or authorized controller’s statutory rights as a consumer which may not be excluded or limited, Harbor Parking limits its liability to the fullest extent permitted by law:
    1. Harbor Parking, Inc. is not responsible for any articles/valuables left in the vehicle, so we recommend all valuables be put away. If you want to leave items of value in your vehicle, please inform & show your lead valet that the item(s) are being left in the vehicle, so they can acknowledge the item(s) were left in the vehicle. You will still assume all responsibility for your items.
    2. Harbor Parking, Inc. is not responsible for vehicles claimed after the Valet service is closed. The keys are given to the location security guard/management and they will assist you in retrieving your vehicle.
    3. The parking areas where vehicles are parked/stored are not owned by Harbor Parking, Inc., therefore we are not responsible for the conditions or maintenance of these areas.
  1. We recommend you look your vehicle over in its entirety before leaving the premises, as we are not responsible for vehicles once they have left the establishment where we are providing valet services. Any claimed damage to the vehicle must be reported to the lead valet by the vehicle’s owner or driver of the vehicle, PRIOR to leaving the establishment where Harbor Parking, Inc. parked & stored the vehicle.  If the vehicle leaves the premises, and damage is reported after the fact, the damage will not be validated with Harbor Parking, Inc. For any claims of loss/damage before leaving the premises:
    1. An incident report must be filled out by Valet Manager or Lead Valet prior to leaving the premises, and a picture of the vehicle where the alleged damage was located will be taken to be emailed back to our main office for investigation of the claim.
    2. For body damage, we look for one thing primarily to determine fault, {Paint Transfer}. In almost all cases of vehicle body damage, paint transfer occurs. Two ways to determine the source of damage:
    3. An adjacently parked vehicle shows of damage (paint transfer) and/or,
    4. An object or structure is found nearby where the vehicle was struck, transferring paint. If there is no paint transfer on objects or commentaries from another vehicle’s owner evident, most likely the damage occurred elsewhere.
  1. Harbor Parking, Inc. is not responsible for damages caused by natural disasters/acts of God, such as flooding, wind damage, bird excrement, etc. We have no control over nature, but we will do the best to be prudent & to protect your vehicle under reasonable & safe circumstances.
  1. Harbor Parking, Inc. is not responsible for mechanical malfunctions which include, but are not limited to: tires, engine, steering wheel/column, gearshift, handles, signal levers, fluid leaks, windshield/window damage, etc. We drive your vehicle for no more than 5 minutes at a time, which is not enough time to damage your vehicle mechanically.
  1. INTOXICATION CLAUSE – Harbor Parking, Inc. is not a Police Enforcement Agency. Our attendants are not authorized to conduct or enforce any sobriety test on anyone.  If we note that a patron is acting as if under the influence of a Controlled Substance, and attempting to operate a motor vehicle in our possession, we may contact the Individual who was provided as our Contact Person for whom the services we are providing, and inform them of our observation, so that they may take any steps they see fit with respect to their Patron or Guest. It is not within our authority to withhold keys or other personal property from the vehicle’s owner.  If the establishment is a hospital or other such contracted establishment where we are providing services, we will notify the on-site law enforcement or security officer as to our observations, so that may handle the matter as they deem fit. Such is the extent of our involvement.
  1. Harbor Parking, Inc. is not a security company, but a valet parking company. Our valet parkers are not bonded as security guards are. We are not responsible for damage done to vehicles during a break-in or theft. In more at-risk areas, we will try to keep a valet posted to keep a watchful eye on your vehicles, but this is the responsibility of the location/establishment and not Harbor Parking, Inc. We at Harbor Parking, Inc. do not support the harm or injury of any of our valets for the purpose of protecting a patron’s property.